With our simple return process, you can shop online worry-free. If you’re looking to
return your order, we’re here to help! We offer free returns or exchanges within 7
days of receiving your order. You can return your product for store credit specific to
that vendor, a different product, or a refund to the original payment method. All
refunds are processed within 30 days of approval.
Table Of Contents
1. Exceptions to our return & refund policy
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags attached and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Where the goods in question are made to the consumer’s specifications, are clearly personalized, by reason of their nature cannot be returned or are likely to deteriorate or expire rapidly.
- Where audio or video recordings or software are unsealed by you;
- For the provision of accommodation, transport, catering or leisure services or facilities which we undertake to provide on a specific date or within a specified period.
2. Return items within 7 days of receipt
- Start the return process within 2 days of receiving your item.
- Product must be in new or unused condition, with all original product inserts and accessories.
- We will refund the full cost of the merchandise and shipping charges to the original payment method if the return is a result due to a Vendor’s error or defective product.
- Acceptance and/or refund of opened or used products will be left to the discretion of the Vendor.
- Ship the product back to the Vendor as soon as possible so it arrives at their facility within 7 days of receipt of the item.
- The Vendor will inspect all returned items and will authorize a refund for products that are new or unused, with all original product inserts and accessories.
3. Defective Product and Returns Due to Vendor’s Error
- Oops…If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
- Replacing the product or
- Issue a refund to the original payment method
- And we’ll also cover the cost of any return shipping
- If the product deliver is as per your order and it is not defective, return shipping fees will apply and/or a partial refund may be issued
You are responsible for the cost of the return shipping fee when you return an item for any of the following reasons:
· You refuse a delivery without inspection
· You miss a delivery appointment
· You return a non-defective or undamaged product that was delivered exactly according to your order
4. Products Returned After 7 days
Did you miss the 7-day return window? Great news! You may still start a return after 7 days, but you may get a partial refund depending on
- Condition of the merchandise
- Cost of the original and/or return shipping charges deduction from your refund
- In order to send you a replacement item, we need have received the original product.
Please contact DoulaBiz customer care department at 876-615-2222 or the vendor if you need to return an item outside the 7 days return time frame.
5. What Must I Do If My Order Is Damaged or Defective?
If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.
In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, DoulaBiz or the Vendor must to be notified within 24 hours.
DO NOT SIGN the Delivery Receipt until you have inspected the item. Also, please do NOT wait to inspect the item.
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
- All damage and defects must to be noted on all copies of the delivery receipt and reported to DoulaBiz Customer Care or the Vendor within 24 hours.
- Please make sure you thoroughly inspect your item while the courier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact DoulaBiz or the Vendor within 24 hours of delivery.
6. Damage or Defects found after Delivery and Inspection
If your shipment looks fine at delivery, but you notice damage or a defect after the courier leaves, immediately contact DoulaBiz Customer Care or the Vendor to report the situation.
Make note of the following details:
- Package condition
- How it was received (delivered without a signature, signed for), and description of the damage
Please do the following:
- Take several pictures showing the affected area(s).
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself because it may be necessary for the courier to inspect the item and report on the damage.
- DO NOT ship the item back to the Vendor without first being instructed to do so. Failure to comply may result in denial of your damaged item claim.
DoulaBiz or the Vendor will contact the courier to have the item picked up. The courier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.